QUESTIONS & ANSWERS
We have brought together a list of our most frequently asked questions to help your moving needs. If you have any other questions do not hesitate to ask us. Call us at 360-553-6321 or email us at firstname.lastname@example.org.
Q: May we tip the movers?
A: Yes! Even though our crews will provide the same quality service to those that tip and those that don't, it is still nice to be rewarded for a job well done. If you go to a nice restaurant and get great service do you tip them?
Q: What forms of payment do you accept?
A: We accept Visa, Master Card, American Express, Discover, and checks.
Q: What is the fastest way to get in contact with Right Turn Moving?
A: By phone or email. Emails generally get responded to faster after business hours but should you call and get our voicemail than please leave a message and someone will call you back as soon as possible.
Q: How long have you been in business?
A: Right Turn Moving started serving the Vancouver & Portland metroplex in 2013.
Q: Do you really provide 24 hour service?
A: Yes, we work around the clock to provide service to our customers. We do however charge extra for jobs scheduled after business hours.
Q: How far in advance do I need to book my move?
A: As much notice as you can. We generally book up very quickly, especially towards the end of the month. I would strongly recommend at least 2 weeks notice for your move. We accept last minute moves up to the day of your move but there is no guarantee we will have an opening or a time slot you will like or want.
Q: If I hire Right Turn Moving for labor only, what do I need to provide?
A: You will be responsible for providing everything needed to protect your items while they are on the truck (ie furniture pads, rope, plastic shrink wrap, tape, and boxes for your items). Right Turn Moving will provide all the equipment needed to move your items safely (hand trucks, tools, and dollies).
Q: Does your moving trucks come with furniture pads?
A: Yes! All of our trucks come with enough moving blankets to help ensure there will be no damage.
Q: When does my clock start?
A: The clock starts when the crew arrives and gets to work, the clock will continue to run until the job is completed.
Q: Will my movers be on time?
A: This is the day old question that everyone wants to know and to be honest 90% of the time that movers are late it's because of either traffic or the customer before you failed or neglected to disclose all details for their move. Each crew will do 1-2 jobs a day and sometimes more depending on the size of the jobs. To properly block off the amount of time needed, it is very important to disclose any information that will help determined the amount of time estimated to complete or finish your move. Long walks, flight of stairs, how close the truck can be parked, and how well everything is packed and ready to go. As much as I would like to promise that we won't be late, sometimes it will happen.
Q: Will I be hit with any hidden charges when the move is completed?
A: No! You will only be charged the hourly rate plus a travel charge if applicable, we will always disclose this information at booking. We have never, and never will charge extra for stairs, long walks, shrink wrapping and all those extra charges that larger van lines charge for.
Please keep in mind that we do charge extra for certain oversized items that will be discussed when you speak to one of our customer service reps.
Q: How accurate will my estimate be for my move?
A: Most moving companies' estimates are non-binding. This means the actual cost may vary a little or a lot from the original estimate. The best way to ensure that your moves comes in on target with your estimate is to offer as much information as possible at the time of the estimate. Since costs are projected based on an hourly rate, neglecting to mention a major point of the move at the time of the estimate does not mean that your move will cost less, but rather that your moving crew will be less prepared to do it. They may show up with fewer movers or trucks or equipment than they would have brought had they known up front what the situation would require, which may in the end escalate cost. Because you are paying by the hour, if the move takes less time than was estimated, your actual cost will be reduced.
Q: Can I help the movers load / unload the truck?
A: If you are providing the truck than yes you may go on the truck and help. If we are providing the truck than you may carry things to and from the truck but due to insurance purposes you are not allowed on the truck.
Q: I have no transportation on moving day. Can I ride with the movers in the truck?
A: NO! Due to insurance purposes the only people allowed in the truck is our movers.
Q: How much time should I plan for when I move?
A: Since each move is different and some people have more stuff than others it is very important to be honest and up front with everything you need done. A Right Turn Moving rep. will be able to estimate very close to the time needed for each move over the phone or via email from the details given.
Q: If I schedule a move, will you call the day before or the day of my move and cancel?
A: No! Once you schedule the job than you are in our system for good unless you call to reschedule or cancel yourself.
Q: If I need to reschedule or cancel, will there be a fee?
A: No! We all realize and understand that moving is unpredictable, there are so many factors or things that can go wrong while moving, we will not hold a grudge or blame you for having to change times, days, or even cancel because you ended up not moving. We try to work with every customer the best we can and appreciate when customers work with us and our schedules.
All we ask from you if you need to cancel, is to let us know as soon as possible.
Q: Is there a minimum amount of hours that we will have to pay for?
A: We do have a 2 hour minimum on all hourly services booked with us with the exclusions of weekends and holidays with a 4 hour minimum in the state of Washington.
Q: How can I keep the cost down on my move?
A: First and most importantly is to make sure everything is packed and ready to go when the movers arrive, trying to pack while the movers are there will slow them down, it will also have an affect on how the truck is loaded.
You can also help decrease time and cost by moving all the small loose misc items yourself.
Having the beds and washer / dryer disconnected will also reduce the time.
Q: Will the movers stage my furniture and boxes where I want them?
A: Yes! We will position your furniture to your satisfaction.
We will also separate all labeled boxes and put them in the room designated, please keep in mind this does take a lot more time, which means it will add to the total cost of the job. We will customize your move to work best for you and your family.
Q: Do you charge more for oversized items?
A: Yes! There are certain oversized items that we do charge for, these items will be discussed with you when you speak to one of our customer service reps. i.e. pianos, slate pool tables, and gun safes
Q: Do you move in bad inclement weather?
A: If possible we will try to reschedule your move, however we are prepared to move during rain, sleet, or snow if need be, please keep in mind this may add onto the time it takes to complete your move.
Please be aware that there are some situation that our movers will have to temporary stop the move because of safety issues for both the crew and your items.
Q: If we go over 15 minutes, will we have to pay for a full hour?
A: No! We give every customer 5 minutes into the next half hour before we charge for it. Once you exceed this 5 minute window the next half hour will be charged.
2 hours & 5 mins = 2 hours charged
2 hours & 6 mins = 2.25 hours charged
2 hours & 35 mins = 2.5 hours charged
2 hours & 36 mins = 2.75 hours charged
Q: Is it cheaper to move during the week instead of the weekend?
A: Our rates stay the same Monday - Sunday during business times. However in the state of Washington their is a 4 hour minimum on weekends and holidays. After hour rates have a small rate increase.
Q: Will you hook up my washer / dryer?
A: We will disconnect and reconnect your washer, dryer, and ice maker upon request from the customer. However due to the age and construction, Right Turn Moving takes no responsibility of the quality of water lines used. We have been in many different homes and apartments that uses pvc pipes in the walls and or customers provide us with old faughty hoses for their washing machine that should be replaced and not used, but customers insist on using it. To avoid any issues we suggest you already have the water lines already disconnected or tell the movers you will hook them back up yourself.
Q: Will you assemble and disassemble my furniture?
A: Yes! All of our movers are trained to disassemble almost all pieces of furniture and appliances. However there are those few pieces that are unique and may need the assistance from the customer or store / manufacture of where the item was purchased.